general business terms

1. Information about the seller
2. Main features of the product
3. General information
4. Contract conclusion procedure
5. Product price, payment method and product shipment
6. Online payment security statement
7. Delivery
8. The right to unilateral termination of the contract and return of goods
9. Notice on the method of written consumer complaint
10. Dispute resolution
11. Material defects
12. Warranty and service conditions
13. Privacy policy
14. Cookie policy

Information about the seller

Name: DR.L Shop doo for production and trade

Abbreviated name : DR.L Shop doo

Seat : Krapina

Office address : Kostelgradska 6, 49218 Pregrada

Registered in the court register of the Commercial Court in Zagreb, MBS: 081432455

Business bank and giro account number : Zagrebačka banka,

IBAN : HR3023600001102992941

OIB: 90452841934

Tax number: HR90452841934

Members of the company: A. Petecin

Persons authorized for representation : A. Petecin

Email address: prodaja@dr-luxus.hr

For all questions and ambiguities related to these Terms of Use or the ordering process, you can contact DR.L Shop at the e-mail address prodaja@dr-luxus.hr

Main characteristics of the goods

The customer learns about the main features of the product on the dr-luxus.hr website.

DR.L Shop doo reserves the right to change information, including product prices and promotional offers on the website without prior notice.

Along with the image of the product, there is a description of the main characteristics of the product and its price including VAT, expressed in Croatian kuna (hereinafter: kuna).
Prices, terms of payment and promotional offers are valid only at the time of order and/or payment.

General information

The buyer and the seller are bound by these Terms of Use, and in the event that a certain provision is contrary to the mandatory regulations of Croatian law, the mandatory regulations will be applied.

The content of the website dr-luxus.hr is protected by intellectual property rights. Customers and users of the dr-luxus.hr website cannot dispose of DR.L Shop's intellectual property rights without prior approval.

Users and/or buyers of the product are obliged to refrain from causing damage to third parties and are obliged to take actions to minimize any damage.

DR.L Shop is in no way responsible for the damage that the user may suffer by using the website dr-luxus.hr , unless DR.L Shop's responsibility is regulated by compulsory regulations of the Republic of Croatia.

Customers bear the costs of using computer equipment and telecommunication services necessary to access the dr-luxus.hr website

DR.L Shop makes constant efforts to enable optimal operation and quality of the website. DR.L Shop cannot guarantee that the use of the website will not be interrupted or temporarily unavailable.

DR.L Shop reserves the right at any time and without prior notice to change, supplement or cancel any part of its business, which includes the website, or any of its parts, services, sub-sites or services provided through them. The right in question includes, but is not limited to, changing the time of content availability, the availability of new data and the method of transmission.

DR.L Shop reserves the right to change or supplement the Terms of Use at any time. All changes and additions enter into force on the day of publication on the dr-luxus.hr website

The contracting parties are obliged to act in accordance with the principles of conscientiousness and honesty, the prohibition of causing damage and the duty to fulfill obligations.

Contract conclusion procedure

All customers who place an order via the dr-luxus.hr website are required to read the General Terms and Conditions before ordering.

The purchase is made by filling out the form provided for it on the website dr-luxus.hr .

Only their legal representatives can request the purchase of products in the name and on behalf of minors or persons deprived of business capacity (completely or partially).

When filling out the form, the buyer is obliged to enter all the information that is required of him in order for the delivery to proceed smoothly.

Shopping via the website dr-luxus.hr is possible 24 hours a day, 7 days a week. The customer will be notified by e-mail about the receipt of the order and the shipment of the package.

If DR.L Shop does not fulfill the contract within the deadline, it will notify the consumer in writing without delay. The consumer has the right to terminate the contract only if he has given DR.L Shop a subsequent reasonable deadline for fulfillment.

The purchase is made by ordering the available products, which the customer chooses based on the photo and basic description.

Product search is possible according to different criteria. By entering a specific term in the "Search..." window, products related to the specified term will appear. The customer can choose a specific product he is interested in and read the available product description in order to make an independent decision whether the product meets his needs. The customer chooses products from the product catalog on the dr-luxus.hr website, which is arranged according to product types.

In the case of products that come in multiple sizes, the customer is obliged to select the size of the product in the menu provided for that purpose.

By clicking the "Add to cart" icon, the selected product is added to the cart. By placing the product in the shopping cart, the product is not reserved, ordered or purchased. The customer can continue adding products or view the basket by clicking on "Basket". When the customer finishes the product selection process by clicking on "Basket", he will be redirected to the page where the product in the cart is reviewed.

The customer can select "Complete purchase", after which he will be redirected to the page where the customer must enter his personal data, and choose the method of delivery of the ordered products (by delivery service or personal collection). It is possible to deliver to an address different from the customer's address, and if he wants to take advantage of this option, the customer can remove the check mark next to "Invoice delivery data is the same as product delivery data" and enter the necessary data.

In the shopping cart, the customer can write "I need R1 account" and must enter the necessary information in the note.

The customer is obliged to select the payment method in the menu provided for this purpose. By clicking on "Complete order" or "Pay now" (depending on the type of payment), the customer agrees to the terms of purchase, thereby confirming that he has read and understood these "General Business Terms" and that he agrees with them.

If the customer agrees with the purchase of the products in the basket, he can click on the icon "Complete order" or "Pay now" (depending on the type of payment).

After the customer places the order, the seller will send the Terms of Use to the customer's e-mail address together with the order confirmation and the order number confirming that the customer's order has been received and is being processed. The terms of use delivered to the customer via e-mail are binding on the contracting parties.

The seller will confirm the order by creating an invoice, which is also a confirmation of the concluded sales contract.

DR.L Shop reserves the right to change information, including product prices on the website without prior notice. Along with the product image, there is a description of the product's main features and its price including VAT.

Regarding any query, the customer can contact via e-mail at the address: prodaja@dr-luxus.hr .

If you have not received the ordered products that you paid for within the agreed delivery period, please inform DR.L Shop doo about the same at the e-mail address prodaja@dr-luxus.hr

Product price, payment method and product shipment

The customer undertakes to pay for the ordered products by one of the following payment methods:

• By credit or debit card - payment directly via the Internet, using card payment services: Mastercard, Maestro, Visa, Diners and Discover.

• Cash on delivery payment (upon receipt of the shipment) - enables the customer to pay the amount of the order to the delivery person upon delivery to the address itself. Cash on delivery payment is made exclusively in cash.
• Payment to the account - the information required for the payment, including the account number to which the customer should pay the amount of the order, is sent to the e-mail address specified in the order. The customer can make the payment using internet banking or by paying at a bank branch, post office, FINI, etc. After receiving the customer's payment, the ordered products are sent to the address indicated in the order.

The sales contract is concluded at the moment the account is created, and the product will be sent to the delivery service within 3 working days (Saturday, Sunday and non-working days excluded) (mostly within 24 hours) upon receipt of payment of the purchase price, except when paying for the product by cash on delivery.

If the customer chooses the cash on delivery payment method, the sales contract is concluded at the moment of creating the account, and the product will be sent to the delivery service within 3 working days (Saturdays, Sundays and non-working days are excluded) (mostly within 24 hours) after concluding the sales contract.

Payment by card is possible once with cards of all banks. Payment by installments is possible for amounts greater than €70 (527.42 kn), from 2 to 6 installments for cards of PBZ banka (PBZ Visa, PBZ Maestro, and PBZ Premium Visa), Zagrebačka banka (ZABA Mastercard, ZABA Maestro and ZABA Visa), ERSTE banka (Visa, Mastercard, Maestro, Diners), and for MBPlus users of the following banks: Erste banka, Nova Hrvatska banka, Agram Banka, Istarska, Slatinska, Kentbank (Visa, Maestro, Master, Diners).

*Note: the delivery time may deviate from the above in some periods of the year, for example we list the days of large quantities of orders such as Black Friday, Christmas, etc. In this case, we ask for your understanding, and we will inform customers additionally.

Products that have been modified at the customer's request, such as engraving, enlargement or reduction of the product, have an extended delivery time. The customer can be informed by sending an inquiry to prodaja@dr-luxus.hr .

The product will be delivered to the customer on the territory of the Republic of Croatia within 1-3 working days (Saturdays, Sundays and non-working days are excluded) from the delivery of the product to the delivery service.

Online payment security statement

When paying on our web store, use CorvusPay - an advanced system for securely accepting payment cards online.
CorvusPay ensures the complete confidentiality of your card data from the moment you enter them in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.

Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.

The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.

Thanks for using CorvusPay!

 

Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet. CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe. The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance with the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password. All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by state-of-the-art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

Delivery

DR.L Shop delivers within the Republic of Croatia and other EU countries. Delivery is made within 1-3 working days in Croatia and Slovenia, and in the rest of the EU within 2-5 working days.

Delivery is made to the doorstep of a home or business address by a reputable delivery service.

Delivery is charged, and under certain conditions it can be free.

The shipping price will be expressed in addition to the price of the ordered products before the end of the order process.

The ordered products are delivered to the entrance of the residential building. Please note that the delivery person is not obliged to carry the goods to the floor where the customer lives, but only to the entrance of the apartment building.

Customers are asked to inspect the package when picking it up and refuse to pick up the package if it is damaged. With his signature upon pickup, the customer confirms that he has picked up the package in an undamaged condition, and the delivery service is not responsible for any complaints, damage or loss of the content of the picked-up package, except with proof that the damage did not occur after delivery.

DR.L Shop reserves the right to demand compensation for the costs of handling, transport and other possible costs in cases where the customer does not pick up the product or refuses to pick up the product without a valid reason.

Information about where the shipment is and what happens to it can be obtained by the consumer at any time using the electronic service of the delivery service.

If DR.L Shop doo is unable to deliver the ordered product, it will notify the customer. The customer can cancel the order or wait until the product is available again. If DR.L Shop doo is not able to deliver the product within the agreed period, it informs the customer, who is obliged to leave him a subsequent reasonable period for the fulfillment of the sales contract.

The right to unilateral termination of the contract and return of goods

The customer has the legal right within 14 (fourteen) days from the day of delivery of the remotely purchased product to unilaterally terminate the contract, without giving reasons. The seller voluntarily extends that term by an additional 16 days, so it amounts to 30 (thirty) days. The customer does not have the right to unilaterally terminate the Agreement if:

• the service contract was fully fulfilled by the merchant, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
• the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract
• the subject of the contract is goods that are made according to the consumer's specification or that are clearly adapted to the consumer
• the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
• the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some other goods other than those necessary for the performance emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods

If the consumer is not informed about the right to terminate the contract, the right of the consumer to unilaterally terminate the contract ends after 12 months from the expiration of the 14-day period.

If the customer orders several pieces of the product in one order, which should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or several shipments, the 30-day period begins to run from the day when the customer or a third party specified by the customer, and which is not the carrier, handed over the last piece or the last shipment of the product.

If the regular delivery of goods for a certain period is contracted, the 30-day period begins on the day when the first piece or the first shipment of the product is handed over to the consumer or a third party designated by the customer, who is not the carrier.

In order for the Buyer to be able to exercise the right to unilaterally terminate the contract, he must notify the Seller of his decision to unilaterally terminate the Contract before the deadline expires. The buyer can notify the seller of his decision to unilaterally terminate the contract before the expiration of the term, with an unambiguous statement in which he will state his name and surname, address, telephone number or e-mail address, and he can also use the attached sample form for unilateral termination of the contract. The user can send the statement by mail to the address DR.L Shop doo, Kostelgradska 6, 49218 Pregrada , or by e-mail to prodaja@dr-luxus.hr , in which he will state his first and last name, address, phone number, telefax or e-mail address, and may, at their own choice, use the example of the form for unilateral termination of the contract attached below. A copy of the form for unilateral termination of the contract can be filled out electronically by the customer by clicking here . Confirmation of receipt of the declaration of unilateral termination of the contract will be delivered by the seller to the consumer without delay, by e-mail.

If the Buyer unilaterally terminates the Agreement, he will be refunded the money received from him, including delivery costs, if any, without delay, and no later than within 14 (fourteen) days from the day the Seller receives the Buyer's decision on unilateral termination of the Agreement, unless the Customer has chosen another type of delivery, which is not the cheapest standard delivery offered. The refund will be made in the same way the Customer made the payment. In the event that the Buyer agrees to another way of returning the paid amount, he does not bear any costs in relation to the return. The Seller can refund money only after the goods are returned to him or after he is provided with proof that the goods have been sent back.

The buyer is obliged to send the goods to the address DR.L Shop doo, Kostelgradska 6, 49218 Pregrada , without undue delay, and in any case no later than within 14 (fourteen) days from the day when he sent his decision to unilaterally terminate the Agreement to the Seller. The direct costs of returning the goods must be borne by the customer.

The customer is responsible for any decrease in the value of the goods resulting from the handling of the Product, except for that which was necessary to determine the nature, characteristics and functionality of the Product. In order to determine the nature, characteristics and functionality of the Product, the consumer can handle the Product and inspect it exclusively in the manner that is customary when purchasing from physical branches . During the period in which the consumer exercises the right of return, the goods must be stored with due care.

In the case of a decrease in the value of the Product as a result of excessive handling of the Product, the Seller will assess the decrease in the value of the Product taking into account the objective criteria of each individual case and will inform the Buyer about it.

If, at the Customer's request, the performance of the service began during the term for unilateral termination of the Agreement, the Customer is obliged to pay the Seller an amount that is proportional to what was delivered by the time the Buyer notified the Seller of the unilateral termination of the Agreement.

When the customer is a legal entity, the section of these General Terms and Conditions entitled "Unilateral termination of the contract and return" does not apply to him. The Law on Obligatory Relations and the Law on Electronic Commerce apply to legal entities.

Notice on the method of written consumer complaint

All complaints can be sent by mail to the address DR.L Shop doo, Kostelgradska 6, 49218 Pregrada , or by electronic mail to the e-mail address prodaja@dr-luxus.hr

The Seller must provide a response to the consumer's complaint in writing no later than 15 days after receiving the complaint. In order for the Seller to respond to the consumer's written complaint that was not sent by e-mail, consumers are asked to provide accurate information about their first and last name and the address to which the response will be delivered.

If the buyer is a legal entity, the consumer protection rules prescribed in these Terms of Use and the Consumer Protection Act do not apply to him.

Dispute resolution

In the event of a possible dispute, the Seller and the consumer will resolve the dispute amicably, and if this is not possible, they will agree to the jurisdiction of the competent court in the Republic of Croatia with the application of Croatian law.

Other mechanisms of out-of-court settlement of consumer disputes may be used before other conciliation centers, which, within their jurisdiction, deal with alternative settlement of consumer disputes.

All over the EU, disputes related to online purchases can be resolved through the ODR platform of the European Commission. The customer can access the online platform for resolving consumer disputes via the link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR .

This means that if a problem arises during an online purchase within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint in a faster and simpler way at the above link.

Material defects

DR.L Shop is responsible for material defects of the Product, in accordance with the applicable regulations.

The Buyer is obliged to inform the Seller about the existence of visible defects within two months from the day he discovered the defect, and at the latest within two years from the transfer of risk to the Buyer.

When, after the receipt of the item by the Buyer, it turns out that the item has a defect that could not be detected during a normal inspection when taking over the item, the Buyer is obliged, under threat of loss of rights, to notify the Seller of this defect within two months from the day the defect discovered.

The seller is not responsible for defects that appear after two years have passed since the delivery of the Product.

Material defects for which the Seller is responsible
(1) The seller is responsible for the material defects of the items that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this.
(2) The seller is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that.
(3) It is assumed that a defect that appeared within a year from the transfer of risk existed at the time of the transfer of risk, unless the Seller proves otherwise or the contrary arises from the nature of the matter or the nature of the defect.

The seller is not responsible for minor material defects. The seller is not responsible for defects if they were known to the buyer at the time of the conclusion of the contract or could not remain unknown to him. The seller is also responsible for defects that the buyer could have easily noticed if he stated that the item has no defects or that the item has certain characteristics or features.

There is a disadvantage:

1. if the item does not correspond to the description, type, quantity and quality, i.e. it does not have functionality, compatibility, interoperability and other features as determined by the sales contract,
2. if the item is not suitable for any special purpose for which the Buyer needs it and which the Buyer informed the Seller at the latest at the time of concluding the contract and in relation to which the Seller gave his consent,
3. if the item is not supplied with all accessories and instructions, including installation instructions, as specified in the sales contract or
4. if the item is not supplied with updates as set out in the sales contract.
5. if the thing is not suitable for use for the purposes for which the thing of the same type would normally be used, taking into account all the regulations of the European Union and the regulations of the Republic of Croatia, technical standards or, if there are no such technical standards, applicable codes of conduct in a certain area if they exist,
6. if the item does not correspond to the quality and description of the sample or model that the Seller made available to the Buyer before concluding the contract,
7. if the item is not delivered with additional equipment, including packaging, installation instructions or other instructions, the receipt of which the Buyer can reasonably expect,
8. if the item does not correspond to the quantity or does not have those properties and other features, including those related to durability, functionality, compatibility and safety, which are usual for the item of the same type and which the Buyer can reasonably expect considering the nature of the item and taking into account all public statements made by the Seller or other persons in previous stages of the chain of transactions, including the manufacturer, or made on their behalf, especially in advertising or labeling,
9. if the item is improperly installed or assembled, and the installation or assembly service forms part of the sales contract and was performed by the Seller or a person for whom he is responsible, or
10. if the item intended to be installed or assembled by the Buyer was improperly installed or assembled by the Buyer, and the improper installation or assembly is due to a lack of instructions provided by the Seller or, in the case of items with digital elements, provided by the Seller or provider of digital content or digital service.

DR.L Shop doo (further: seller) is responsible for material defects of the product.

There is a disadvantage:

if the thing does not have the necessary properties for its regular use or for traffic,

if the thing does not have the necessary properties for the special use for which the buyer acquires it, which was known to the seller or should have been known to him,

if the thing does not have properties and characteristics that are explicitly or tacitly contracted, i.e. prescribed,

when the seller has delivered a thing that is not equal to the sample or model, unless the sample or model is shown for information only,

if the item does not have properties that normally exist in other items of the same type and which the buyer could reasonably expect based on the nature of the item, especially taking into account the public statements of the seller, manufacturer and their representatives about the item's properties (advertisements, labeling of items, etc.).

if the item is improperly assembled, provided that the assembly service is included in the fulfillment of the sales contract,

if improper assembly is due to deficiencies in the assembly instructions.

If the Buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the item, the defect is not taken into account if the Seller did not know or should have known about these statements, or these statements were refuted by the time of the conclusion of the contract or they did not influence the Buyer's decision to conclude a contract.

If the existence of a material deficiency is determined, the Seller may have one of the following obligations, all in accordance with the provisions of the Law on Obligatory Relations according to the consumer's choice:

• elimination of deficiency,
• delivery of another product without defects,
• price reduction.

The Buyer may terminate the contract only if he has previously given the Seller a subsequent appropriate deadline for the fulfillment of the contract.

The buyer can terminate the contract even without leaving a subsequent deadline if, after notification of the defects, the Seller has informed him that he will not fulfill the contract, or if it is obvious from the circumstances of the specific case that the Seller will not be able to fulfill the contract even in the subsequent deadline, as well as in the case where the Buyer, due to the Seller's delay, does not can achieve the purpose for which he concluded the contract.

If the Seller does not fulfill the contract in the subsequent period, it is terminated according to the law itself, but the Buyer can maintain it if he declares to the Seller without delay that he maintains the contract in force.

The seller is authorized to refuse to remove the defect if repair and replacement are impossible or if this would cause him disproportionate costs , taking into account all the circumstances, especially the value of the item without the defect, the significance of the defect and the question of whether the repair or replacement can be done without significant inconvenience for the Buyer.

When the Buyer is a legal entity, the rules on material defects prescribed by the Law on Obligations apply to him, and the rules from this section "Material defects" do not apply to him. In that case, the relevant provisions of the Obligatory Relations Act and the Electronic Commerce Act apply to them.

Warranty and service conditions

If a particular product has a warranty or is subject to service conditions, the same is highlighted in the description of that product. The rights from the warranty certificate can only be used with the presentation of the warranty certificate and invoice, and for the duration of the warranty period.

Privacy policy

DR.L Shop, as a service provider of the website dr-luxus.hr, is committed to protecting the privacy of personal data.

DR.L Shop is dedicated to protecting and respecting your privacy. Please read this policy carefully to understand why and how we collect your personal information and how it will be used. With regard to the personal data we collect, DR.L Shop is the "controller", that is, the one who determines the needs for which and the means by which personal data is processed.

This Privacy Policy ("Policy") explains how DR.L Shop collects, uses and manages your personal data found on the website and which is accessible to DR.L Shop by using the website: dr-luxus.hr .

Pursuant to Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (Official Journal of the European Union L 119 , 4 May 2016, page 1, hereinafter: General Data Protection Regulation), which has been in full force since May 25, 2018 in the Republic of Croatia and all member states of the European Union, as well as the Law on Implementation General Regulations on Data Protection (Official Gazette No. 42/18, hereinafter: the Law) or in accordance with the legal framework for the protection of personal data in the Republic of Croatia and the European Union and the best European practice, DR.L Shop doo, 49000 Krapina, Croatia, registered in court register of the Commercial Court in Zagreb under registration subject number (MBS): 081432455, personal identification number (OIB): 90452841934 (hereinafter: "DR.L Shop"), as manager of personal data processing of users of its services and customers, made is the Privacy Policy.

Privacy rules are based on the following principles of personal data processing: the principle of legality, transparency and best practice, the principle of limited processing and reduction of the amount of data, the principle of accuracy and completeness of personal data, the principle of limited storage, the principle of integrity and confidentiality of data, the principle of responsibility, the principle of trust and fair processing, the principle of opportunity (purpose of processing), the principle of processing in unnamed (anonymized) form.

The privacy policy applies to all services offered by DR.L Shop, where the goal of the policy is to inform users and/or customers about the procedures for processing their personal data and their rights in a clear and transparent manner. First of all, users and/or customers can contact DR.L Shop at any time with a request to change or supplement and/or update the data relating to them, as well as with a request for a statement on the purposes for which they want or they do not want their data to be processed.

We have a department for the protection of personal data, and you can contact us via e-mail prodaja@dr-luxus.hr .

How and when we collect your personal data

We collect your personal data when it is necessary to fulfill your consumer needs or for the needs of our business:

1. a) when you access the dr-luxus.hr page, we will also collect your IP address, which is also considered personal data,
   b) situations in which we collect other types of data such as the date and time of page access, information about the hardware, software or internet browser you use as well as your computer's operating system and application version and your language settings. We may collect information about the clicks and your access to the dr-luxus.hr page that are shown to you,
   c) during your registration, DR.L Shop will request the provision of certain information (personal data) such as name and surname, e-mail address,
   d) the customer or user of our site by entering his personal data after registration, and in the case of a purchase enters into a contractual relationship that is the basis for purchasing products and ordering services of the customer's choice on dr-luxus.hr . In the latter case, the processing of your personal data is necessary for the execution of the contract to which you are a party as a customer or user, or in order to take actions at the request of the respondent before concluding the contract. For the purchase, information about your name, surname, address (place of residence), country, telephone number, e-mail address, method of payment (IBAN), delivery address,
   e) when registering a person as a user or recipient of newsletters or other notifications about our products and promotions. As a data controller, we will ask you to enter information about yourself (personal data) such as e-mail address, first name, last name and phone number (the latter three types of data are marked as optional). The legal basis for processing your data is consent. Thus, the user who signs up to receive notifications about our products and promotions by entering his data on the dr-luxus.hr page gives his consent to the processing of his personal data. The user can withdraw the consent at any time by sending a notification to the e-mail address of the personal data protection officer,
   f) when you buy our product in order to fulfill the contract, we will share the information about your name, surname and delivery address with our partners who perform delivery services on our behalf and for our account ,
   g) when you contact the service for customers or users and ask us for help or ask a question in order to realize one of your rights guaranteed by applicable regulations,
   h) when you contact us via social networks, we collect the data that you made available to us when making inquiries or requests,
   i) when you request a product return or unilateral termination of the concluded contract, we collect your name, surname, personal identification number, address, account information and purchase amount, all depending on the selected payment method,
   j) when you participate in our prize games, we will process data depending on the type of prize game, which we will inform you about in the rules of the prize game. Data that can be processed are, for example, name, surname, address for sending the prize,
   k) when you fill out a satisfaction survey, we process information such as your IP address,
   l) when you ask us any question related to our offer, we will process your contacts and/or other data that you provide when sending the question.

We collect the above-mentioned specific categories of your personal data either based on the consent shown to you when you arrive at dr-luxus.hr via a pop-up window, or based on legitimate interest (for example, in cases where cookies are necessary for the functioning of dr-luxus.hr .hr or when we already send you some interesting notifications and/or action offers as our customer) or in order to fulfill our obligations arising from the valid regulations of the Republic of Croatia.

If the processing is based on your consent, you have the right to withdraw your consent at any time . The withdrawal of consent must be notified to the data controller at prodaja@dr-luxus.hr . Such withdrawal will not affect the lawfulness of processing based on consent prior to its withdrawal.

Please pay attention to the mandatory scope of data that we are asking you for (marked *), because in the event that the customer or user does not provide the required information that is determined as mandatory in order to perform the requested or expected activity for you, unfortunately, you will not be allowed to participate in the same, without the requested data the activity will not be technically feasible.

We do not collect information about children. If we become convinced that such information has been transmitted to us without the consent of the parents or guardians of children under 16 years of age, we will remove it without delay. Minors under the age of 16 may not use the dr-luxus.hr website for the purpose of registering and/or ordering products.

Processing of personal data in the payment process

At the time of payment on the dr-luxus.hr website, as a condition for paying for products and services by credit or debit card, Dr.L Shop asks the customer for information to activate the payment process. When paying through contracted service providers for processing and charging (credit or debit) cards, contractual partners of DR.L Shop as Processors or Independent Personal Data Processors, your data will be shared.

For the above purpose, your personal data as a customer (e.g. first and last name of the customer, address of the customer, data from the customer's card) are temporarily stored with the processing and billing service provider who stores this data in accordance with the highest level of protection and confidentiality. The customer activates the card processing and billing process by confirming (clicking) on ​​the "Continue shopping" link.

Data processing during payment is necessary in order to perform all the actions that precede the purchase or the conclusion of a contract with the data controller. When we talk about the legal basis of data processing related to certain types of payments, i.e. legal entities that provide the aforementioned services, payment data such as name, surname, code, amount, account number or other transaction codes are shared with the card company or bank or third party through which makes the payment, all at the request of the respondent who independently chooses the payment method.

At no time does DR.L Shop dispose of, collect or process personal data entered for the purpose of processing and charging cards.

DR.L Shop warns customers to take care of the information provided on the card so that this information is not accessible to third parties and is not misused.

What data and for what purpose do we collect directly from you?

Typical categories of information we collect from users are: name, billing address, shipping address, financial information including credit, debit card information, or other payment information you provide when filling out forms on websites or when you communicate with us by phone or email.

We collect your personal data for:

• performance of the service, fulfillment of the contract or other way of ensuring the provision of the requested service
• of using all services on the website dr-luxus.hr
• to respond to your inquiry and process your requests as efficiently as possible
• statistical data processing
• sending materials, offers and contacting
• improving the quality of content, functionality and services.

         Cookie policy

What are cookies?

A cookie is a small text file that is stored on your computer or mobile device when you visit a certain website. With the help of cookies, the website remembers your actions and preferred settings (such as login, language, font size and other desired settings related to display) for a long period of time, so it is not necessary to re-enter them every time you return to the website or browse. its different pages.

How do we use cookies?

DR.L Shop doo, 49000 Krapina, Croatia, registered in the court register of the Commercial Court in Zagreb under registration subject number (MBS): 081432455, personal identification number (OIB): 90452841934 is the manager of the processing of your personal data and you can contact us via email -mail prodaja@dr-luxus.hr or to the address DR.L Shop doo, Kostelgradska 6, 49218 Pregrada - "For the personal data protection officer DR.L Shop".

DR.L Shop on the website dr-luxus.hr uses cookies and similar technologies for several purposes, depending on the context or the product, including:

1) temporary user input cookies (session-id) and/or permanent cookies limited to a few hours: we use them to store your preferences and settings on your device and to improve your experience. Saving your personal preferences in cookies allows you not to have to set preferences again and again;

2) authentication cookies, which are used for authentication services, during the duration of the page view: we use them to verify your authenticity. This cookie allows you to move from page to page without having to log in again on each page. You can also save your login information so you don't have to log in every time you return to the site;

3) user security cookies, which are used to detect abuse of authenticity, of limited duration: we use them to process information that allows us security and to determine fraud and abuse;

4) multimedia content cookies, such as flash player cookies, for the duration of the page view;

5) load enable cookies, during the page view: we use them to remember the information you give us;

6) persistent cookies to customize the user interface for the duration of the page view (or a little longer): we use cookies to enable you to provide feedback on the website;

7) third-party cookies for sharing social network plugins for logged-in members of the social network: some of our websites include social media cookies, including those that allow users logged in to a social network to share content through that network. This happens on websites that allow you to log in and register via social network accounts and if you share the content of the website on social networks (e.g. via the "Like" button). The specific impact on your privacy will vary from social network to social network and depends on the privacy settings you have chosen on those networks. You can find out how to manage these cookies on their websites.

What are essential cookies?

Necessary cookies are necessary for the operation and proper functioning of the website and the use of its features and/or services. For example, they allow you to navigate the website and the ability to log into secure areas.

Cookie information is not used to identify you personally, and sample data is completely under our control.

Do we use other cookies?

In addition to the mentioned cookies, we also use:

1. third-party advertising cookies: we use cookies to collect information about your online activity and to recognize your interests so that we can show you ads that may be of most interest to you. You can also opt out of receiving interest-based ads that we send you. We also use cookies to record, for example, how many visitors have clicked on an ad and which ads you have seen so that you are not shown the same ones repeatedly.
2. analytical cookies: we use first and third party cookies and other identifiers to collect usage and performance data, for example we may use them to count unique visitors to a website or service and to develop other statistics about the operation of our websites and products or to find out how our products are performing in order to improve them (for example, we use cookies to collect data that helps with load distribution). This allows our websites to function.

Google

DR.L Shop also uses Google Analytics on its website, a website usage analysis service operated by Google LLC. ("Google"). Google Analytics uses cookies, text files, which are stored on your computer and enable the analysis of your use of this website. Information about your use of this website, which is generated by cookies, is sent to a Google server in the USA and stored there. IP anonymization has been activated for this website.

Therefore, Google processes your IP address abbreviated within the member states of the European Union or other signatory states of the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there.

On our behalf, Google uses the mentioned information to analyze your use of the website, compile reports on website activities and provide other services related to website and Internet use.

The IP address transmitted from your browser as part of the Google Analytics service is not linked to other Google data. In addition, you can prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google.

In addition to reporting website usage statistics, Google Analytics may be used, together with some of the advertising cookies described above, to display more relevant ads on Google products (e.g., Google search) and on the web, and to measure interactions with the ads we display.

How can you control cookies on this website?

With each visit to this website, you can decide to re/regulate and control cookies and you can delete and/or modify them at any time.

You can delete all cookies already stored on your computer, and the settings of most browsers allow you to block the storage of cookies. If you block cookies, you may have to manually adjust some preferences each time you visit the website, and certain services and functions may not be available.