Return instructions

The right to unilateral termination of the contract and return of goods

The customer has the legal right within 14 (fourteen) days unilaterally terminate the contract from the day of delivery of the product purchased at a distance, without giving a reason. The seller voluntarily extends that term by an additional 16 days, so he delivers 30 (thirty) days. The customer does not have the right to unilaterally terminate the Agreement if:

• the service contract was fully fulfilled by the merchant, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
• the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract
• the subject of the contract is goods that are made according to the consumer's specification or that are clearly adapted to the consumer
• the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
• the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some other goods other than those necessary for the performance emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods

If the consumer is not informed about the right to terminate the contract, the consumer's right to unilaterally termination of the contract ends at the end of 12 months from the expiration of the 14-day period.

If the customer orders several pieces of the product in one order, which should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or several shipments, the 30-day period begins to run from the day when the customer or a third party specified by the customer, and which is not the carrier, handed over the last piece or the last shipment of the product.

If the regular delivery of goods for a certain period is contracted, the 30-day period begins on the day when the first piece or the first shipment of the product is handed over to the consumer or a third party designated by the customer, who is not the carrier.

In order for the Buyer to be able to exercise the right to unilaterally terminate the contract, he must notify the Seller of his decision to unilaterally terminate the Contract before the deadline expires. The buyer can notify the seller of his decision to unilaterally terminate the contract before the expiration of the term, with an unambiguous statement in which he will state his name and surname, address, telephone number or e-mail address, and he can also use the attached sample form for unilateral termination of the contract. The user can send the statement by mail to the address DR.L Shop doo, Kostelgradska 6, 49218 Pregrada , or by electronic mail to e-mail prodaja@dr-luxus.hr , in which he will state his name and surname, address, telephone number, fax number or e-mail address, and he can, at his own choice, use the example of the form for unilateral termination of the contract attached below. A copy of the form for unilateral termination of the contract can be filled out electronically by the customer by clicking here . Confirmation of receipt of the declaration of unilateral termination of the contract will be delivered by the seller to the consumer without delay, by e-mail.

If the Buyer unilaterally terminates the Agreement, he will be refunded the money received from him, including delivery costs, if any, without delay, and no later than within 14 (fourteen) days from the day the Seller receives the Buyer's decision on unilateral termination of the Agreement, unless the Customer has chosen another type of delivery, which is not the cheapest standard delivery offered. The refund will be made in the same way the Customer made the payment. In the event that the Buyer agrees to another way of returning the paid amount, he does not bear any costs in relation to the return. The Seller can refund money only after the goods are returned to him or after he is provided with proof that the goods have been sent back.

The buyer is obliged to send the goods to the address DR.L Shop doo, Kostelgradska 6, 49218 Pregrada , without undue delay, and in any case within 14 (fourteen) days at the latest from the day he sent his decision on unilateral termination of the Agreement to the Seller. The direct costs of returning the goods must be borne by the customer.

The customer is responsible for any decrease in the value of the goods resulting from the handling of the Product, except for that which was necessary to determine the nature, characteristics and functionality of the Product. In order to determine the nature, characteristics and functionality of the Product, the consumer can handle the Product and inspect it exclusively in the manner that is customary when purchasing from physical branches . During the period in which the consumer exercises the right of return, the goods must be stored with due care.

In the case of a decrease in the value of the product as a result of excessive handling of the Product, the Seller will assess the decrease in the value of the Product taking into account the objective criteria of each individual case and will inform the Buyer about it.

If, at the Customer's request, the performance of the service began during the term for unilateral termination of the Agreement, the Customer is obliged to pay the Seller an amount that is proportional to what was delivered by the time the Buyer notified the Seller of the unilateral termination of the Agreement.

When the customer is a legal entity, the section of these General Terms and Conditions entitled "Unilateral termination of the contract and return" does not apply to him. The Law on Obligatory Relations and the Law on Electronic Commerce apply to legal entities.

Form for unilateral termination of the contract

Returns are NOT free and all shipments marked as postage paid by recipient will not be picked up.